Frequently asked questions

1. What kind of services does Hawk Edit provide?

We specialise in bold graphic design, striking photography, and powerful marketing-videos — particularly for businesses, real‐estate professionals, teams and anyone who wants to be seen clearly and confidently. 

At a glance:

• Business headshots (entrepreneurs, teams)
• Real-estate photography and listing visuals
• Marketing videos (promo, brand, social)
• Graphic design support and media editing

2. Where are you located and what markets do you serve?

Our address is 7640 Willow Ave., Woodridge, IL 60517. 

We serve the Chicagoland area, and a lot of our clients are real-estate professionals in that region. 

If you’re outside the immediate region, let’s talk — we may still accommodate or handle remote/edit-only workflows.

3. What’s the typical process from booking to delivery?

Here’s how it works:

1. Book or Upload – You either schedule a photo/video session with us or send in existing footage/photos for editing.  
2. We Edit with Hawk Precision – Our team works lighting, tone, detail, retouching, colour-grading to deliver studio-quality visuals.  
3. Receive Results – We aim for fast turnaround (see next question).
   If you’re doing a live session, we’ll coordinate the date/time, location, what to bring, etc. If you’re uploading, we’ll send you guidelines for best results (resolution, file type, etc).

4. What is your turnaround time?

For many of our photo sessions you’ll receive edited deliverables in 48 hours or less (for standard workflows). 

For more complex video productions, multi-location shoots, large teams, or heavy editing (e.g., visual effects, motion graphics), the timeframe may vary — we’ll always discuss timelines up front and set clear expectations.

5. What should I bring / prepare for a session?

To get the best outcome:

• Wardrobe that reflects your brand or role (for business headshots: simple, clean, professional).
• For real‐estate: ensure the space is clean, staged, lights on, blinds open.
• For video: scripts or bullet-points, brand logos, colour schemes, music ideas if you have them.
• For upload/edit workflows: send high-resolution files, labelled, with clear instructions on what you want changed (colour, crop, style).
  We’ll send you a preparatory email after you book to help you get ready.

6. How do you price your services?

We offer pricing that reflects the quality, speed, and tailored service we provide. Because every job is different (number of images/videos, locations, editing complexity, deliverables), we’ll provide a custom quote after understanding your needs.

Feel free to reach out with your project details (what you’re trying to achieve, how many items, where, when) and we’ll send an estimate right away.

7. What is your style or aesthetic?

Our look is refined, modern, and polished. For headshots and real-estate photography we emphasise crisp lighting, natural retouching (i.e., you look like yourself but at your best), and editorial-level colour work to build trust, clarity and confidence. 

For video and marketing assets, we aim to tell your story visually, with impact, so your message stands out in a crowded digital space.

8. Can you work with remote clients or handle only editing?

Yes. We accept upload-only workflows where you send us raw footage or photos and we perform editing, colour-grading, motion graphics, etc. Our system and schedule let us handle remote clients effectively. (Let’s discuss file transfer/specs ahead of time.)

9. What rights do I get for the photos/videos?

We grant you usage rights for the finished deliverables (e.g., your website, social-media, marketing materials), but we retain the original raw files/archives unless otherwise agreed. If you have special licensing needs (e.g., stock imagery, third-party usage, resale) we can craft an addendum.

We’ll clearly state in the contract what rights you are licensed for.

10. What happens if I need a revision or change after delivery?

We include a revision round in most standard packages (we’ll define exactly how many changes are included in your quote). After delivery, if you need additional changes beyond that scope (e.g., major re-edit, adding new imagery, additional motion graphics), we’ll quote time/materials. We strive for clear communication about what constitutes “revision vs new work.”

11. How far in advance should I book?

It’s best to book as early as possible to secure the date/time and allow for location preparation, wardrobe, staging, etc. For real-estate photography, securing a slot quickly keeps your listing visually competitive. (Note: in the wake of recent industry shifts, demand is rising.) 

For editing‐only jobs, we can often move faster, but scheduling still allows us to give your project priority.

12. What happens if the location or schedule changes last minute?

We understand things happen (weather, client delays, staging changes). Let us know as soon as possible. Depending on the package and lead time, there may be rescheduling fees or shifts in delivery time, but we’ll aim to be flexible. We’ll define cancellation/reschedule policy in the contract.

13. Can you handle large-scale or multi-location projects?

Yes — we have experience handling complex shoots (teams, multiple locations, real-estate portfolios). We’ll allocate appropriate crew, equipment, scheduling, and deliver consistent quality. Because these jobs are more involved, the quote will reflect logistics, crew, travel time and editing load.

14. How do I pay and what are your payment terms?

We accept secure online payments (credit/debit) through our booking system. A deposit may be required to reserve the booking date. Final deliverables are typically released once full payment is received (unless otherwise agreed). We’ll provide you with an invoice and payment link.

15. What if I’m not sure exactly what services I need — can you help me plan?

Absolutely. We encourage clients to reach out for a consultation (phone or meeting) so we can understand your goals, your budget, audience, and timeline. From that we can recommend the right mix of headshots, real-estate photography, video or design, then build a quote and schedule that fits you.